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From the Blogs
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Bank Marketing & Advertising

Why Fanaticism is a Good Thing.

Become a fanatic about your technology While community banks often rate highly in areas of friendliness and customer service, they often rate poorly ...
[more]

Bank Marketing & Advertising

The customer experience at your bank: get the real picture.

This famous painting, by Norwegian artist Edvard Munch, showing an agonized figure against a blood red sky, has often been used to illustrate the ...
[more]

Bank Marketing & Advertising

Next step in Mind Reading: Customer and Employee “feedback systems”

It’s surprising how much you can learn when you ask questions and listen to the answers. Customers and employees know a lot about what’s ...
[more]

 

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